Contents

1   ... Scope
2   ... Conclusion of Contract
3   ... Contents of Software Contract
4   ... Customization and Updates
5   ... Terms of Use
6   ... Contractual Penalty
7   ... Copyright
8   ... Liability and Warranty
9   ... Maintenance and Support Services
10 ... Terms of Payment
11 ... Customer Guideline
12 ... Data Protection and Data Security
13 ... Custom-built models
14 ... Confidentiality Provisions
15 ... Closing Provisions

These General Terms and Conditions of Arjada GmbH (GTC Arjada) apply to all services, installations, deliveries and products to be provided to the Customer by Arjada GmbH, as well as to their use and payment, unless both parties expressly agree otherwise in writing.

These General Terms and Conditions of Arjada GmbH also apply, in the valid version current at the time, for all future business, including any additional or change orders placed by the Customer after conclusion of the contract, even if the General Terms and Conditions are not specifically agreed to in each individual case. This also includes subsidiary projects and websites.

If desired, the Customer may obtain FileMaker GmbH products such as FileMaker Pro and FileMaker Server (basis software) through Arjada GmbH; however, these products are subject to the terms of business and the contractual agreements of FileMaker GmbH.

In each case, the binding agreement with the Customer includes these General Terms and Conditions of Arjada GmbH in the valid version current at the time, as well as a binding statement confirming the order of the services and products to be provided in each case.

These General Terms and Conditions of Arjada GmbH (GTC Arjada) are, in the valid version current at the time, attached to the signed agreement together with a standard specification of the services and products to be provided in each case, including the terms of payment, and may also be accessed through the Arjada GmbH website www.arjada.com.