Support & Service

Free assistance

Manuals and tutorials are available online and as PDF above.

In your arja.beryll® database you'll find the "Manual" by pressing the button "Specials". For quick and conclusive search results in the manual please download the arja.beryll® manual as a PDF or search the Online Manual.

If you still have technical questions regarding arja.beryll®, send us an email to support, preferably together with an attached screenshot. Please write your request as short and precise as possible. We will reply as soon as possible, in most cases within half a day.

Short and general operational questions via eMail will be answered free of charge.

Chargeable services and support

For more complex questions or prompt support: call us on Tel. +41 44 500 39 12. For emergencies like running exhibitions we are also available on weekends and holidays. If applicable leave a message, we will call you back as soon as possible.

Preliminarily install the free and latest version of the remote control software TeamViewer. Thereby you or we may explain the circumstances directly within your version of arja.beryll®.

Our support is fast and cost-effective. You do not need a maintenance contract with an annual fee. Also there is no single case base fee or minimum charge. Support and services will be charged just on the strict amount of time.

All the chargeable services will be billed quarterly or individually (upon request).

Courses and training

We as well offer introduction and training on how to get the most from your arja.beryll® database.

Artwork expertise

You need help to inventory your collection, catalogue raisonné or inheritance? Please contact us, we may suggest experienced teams we work together closely.

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